• FAQS
  • 1. Do you provide OEM and ODM services? What customization options are available?

    Yes, we are committed to offering comprehensive OEM and ODM services, including product design, functionality customization, brand labeling, and packaging solutions. Whether it’s a small trial order or mass production, we can flexibly meet the specific needs of our clients.

    2. What are your main export markets? Can you support the expansion into new regions?

    Our products are exported to Europe, Asia, South America, the Middle East, and Africa. If you plan to enter new markets, we can provide a full range of services, from market analysis to product adjustments and certification support, to help you establish a foothold quickly.

    3. How do you ensure product quality? What quality control measures are in place?

    We strictly operate under international quality management systems. From raw material selection to final product inspection, every step is meticulously controlled. All products undergo durability, safety, and performance testing before shipment to ensure compliance with international standards and customer requirements.

    4. What are your core products, and what are their advantages?

    Our core products include gas stoves, ceramic cooktops, and gas water heaters, known for their energy efficiency, user-friendliness, and safety. Our smart gas stoves and multifunctional water heaters, integrating modern design and advanced technology, are particularly popular in the market.

    5. Can you handle large orders? How do you manage urgent orders?

    We have modern production lines and an efficient management system capable of handling large-scale orders. For urgent orders, we prioritize resource allocation and adjust production schedules flexibly to ensure timely delivery. Our customer service team provides constant updates on production progress.

    6. What international certifications do your products have? Can you assist with country-specific certifications?

    Our products have obtained certifications such as CE, CB, NOM, SII, and COC, covering multiple major export markets. If specific certifications are required for a country, we can provide technical documents, testing samples, and guidance to help complete the certification process smoothly.

    7. How can I request samples? Will the sample fee be refunded?

    You can request samples through our sales team. Sample fees vary depending on the product but are often partially or fully refundable upon placing a formal order. We will arrange production and delivery of samples promptly to meet your testing needs.

    8. What after-sales services do you offer? Can international clients access support?

    We provide comprehensive after-sales services, including product repair, technical consultation, and replacement of parts. For international clients, we offer remote technical support and collaborate with local service partners to ensure quick resolutions. On-site technical support can also be arranged upon request.

    9. What is the typical delivery lead time? Can you accommodate specific logistics preferences?

    The standard delivery lead time is 15–30 days, depending on the order quantity and product specifications. We can assist in selecting the most efficient transportation methods and support client-specific logistics preferences, including designated logistics companies or ports, ensuring safe and timely delivery.

    10. How can I establish a long-term partnership with your company? Are there special cooperation policies?

    We welcome clients to contact us through our website or sales representatives to discuss partnership details. Long-term partners enjoy exclusive benefits, including price discounts, priority production, technical support, and marketing resources. We aim to grow together and achieve mutual success with our partners.